Return and refund policy
At Pillar Sports, we strive to provide the best quality products. However, if you are not completely satisfied with your purchase, you may request a return under the following conditions.
Returns
We accept returns under the following conditions:
- Return Window: Returns must be initiated within 7 days from the date of delivery. (Public holidays do not count toward this period.)
- Product Condition: Only new, unused products in their original condition and packaging are eligible for returns.
- Photographic Evidence: Customers must submit a return request with photographic evidence to our team at psl@pillarsports.com before shipping the item back.
🚫 Exchanges: We do not offer exchanges at this time.
Return Methods
Customers can return items through the following options:
- In-store Drop-off: Returns can be made at our physical store.
- By Mail: Customers can return items via mail. Return shipping costs are not covered by Pillar Sports.
Restocking Fee
A fixed restocking fee of HK$100.00 will be applied to all returned items.
Refund Process
- Processing Time: Approved refunds will be processed within 7-10 days after we receive and inspect the returned product.
- Refund Method: Refunds will be issued in HKD to the original payment method.
Non-Returnable Items
- Used or damaged items that do not meet our return eligibility.
- Any product returned without prior photographic approval from our team.